RETURNS AND REFUNDS

We believe that you will be delighted with your Products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these Terms do not affect your statutory rights.

 

We offer a 14 Day Money Back Guarantee

If any item is not what you required or you have a change of mind then just notify us via email within 14 days of receipt. 

If goods are returned we will issue a refund excluding postage and packaging. The costs of returning goods will be paid by you.

Please obtain proof of postage when returning items, this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned. This postage cost is not reimbursed (unless item is damaged/faulty).

Our policy is to ensure that you are satisfied every time you place an order. 

If you are unhappy with a Product when you receive it or if you simply change your mind please return it to us within 14 days of receipt of your order with having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund to you the price paid for that Product.

 

What items are non-refundable?

Certain Products are excluded from this 14 day money back guarantee. Those Products include (for example): food; perishable items; personalised products; or Products made to order as well as Personalised Items. Earrings and Body Jewellery are also excluded. These Products cannot be returned for a refund unless faulty or an error is made on our part. 

This does not apply to an error made that was not a fault of ours or the item has not been cared for in your possession.

 

Damaged/Faulty Goods

We always try to ensure that our products are sent out in a perfect condition. However sometimes due to situations beyond our control for example, if an item gets damaged during the delivery, your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please contact us at thespottydogplace@gmail.com as soon as possible and within 14 days of the receipt of your order. We will then look into the problem and get back to you with a response within 48 working hours.

Nothing in this agreement will affect your statutory rights.

 

To help us respond quickly, please try to include as much information as possible:

 Name

Email Address

Postal Address

Problem with fault

Photo of the faulty product*

Replacement or Refund required?

In the unlikelihood, that item's personalisation has an error made by us a replacement or a full refund will be issued depending on your preference.  You must return the original items unsued. in the original box.  A prepaid label will be issued accordingly. We are unable to refund for a damaged/mistaken personalisation if you do not send back the original item (if requested by us).

If goods are returned we will issue a refund excluding postage and packaging. The costs of returning goods will be paid by you.

​Payment will be made within 14 days or earlier once we have inspected the returned Product and are satisfied that it has been returned to us in the condition required by above clause (on returns) above. The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.

Multiple refund requests

If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.

Un-received orders

If you have not received your item(s) and have taken into account lead times & delivery times, please contact your local sorting office even if you have not received a calling card please also check with neighbours to see if they received it on your behalf. If there is still no sign please contact us immediately. If your item(s) have not been returned to us, Royal Mail requires ten full working days from the day of dispatch to classify your item(s) as lost at which point a full refund or replacement will be given.

 

The Spotty Dog – PRIVACY STATEMENT

This privacy policy sets out how The Spotty Dog uses and protects any information that you give us when you use our website and the other services offered by The Spotty Dog. 

The Spotty Dog  is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website or other services, then you can be assured that it will only be used in accordance within the limits set out in this privacy statement.

The Spotty Dog  may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from March 2018.

 

What we collect - we may collect the following information:

name and date of birth

contact information including email address and phone number

demographic information such as postcode

other information relevant to providing you with further information about our products and services.

payment information.

 

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:

internal record keeping

payment for services (in strict accordance with our legal responsibilities governing the use of credit card machines)

to improve our products and services

to periodically send promotional emails about new products or events that we think you may find interesting, using the email address which you have provided and the permission you have given for us to do so.

 

How long we hold your data for:

We do not hold any information on customer payment details after the date that the customer visits the shop or concludes their transaction with us. After your transaction with us is complete, we shred any information including credit card information.

We hold information on customer names and email addresses indefinitely but only for the express purposes that it has been agreed. For example, if you have asked to go on our database for receiving information about workshops or events or for other services we have asked if you would like details about, the information will be held until you ask us to remove it. If we have this information for any other reason, it will be destroyed directly after the specific purpose for which it was collected.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place effective managerial, physical and electronic procedures to safeguard and secure the information we collect online.

 

Links to other websites

Our website may at times, contain links to other websites and apps of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website or app. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and apps and such sites and apps are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website or app in question.

3rd party providers

 

When you email us or book online or when we promote our services, we  use the following 3rd party providers:

- Wix

- Facebook

Please visit these sites and look at their privacy statement if you would like further details on their commitments to protecting data.

 

Children (defined by us as under 18):

We will only keep any information that we hold on any person under the age of 18, until the reason for holding this data has passed. For example, if we have information on a child such as their age for a birthday party, we will not hold onto it after the party has taken place.

 

Our only exception to this is where we hold information such as our under 18 disclaimer or for our clubs, such as art club. We will continue to hold this information unless you ask us for it to be destroyed. Any data held on children is kept securely.

We will not sell, distribute or lease your personal information to any third party at any time.

 

You may request details of personal information which we hold about you under new data protection laws coming into effect in May 2018. We will not charge you for the administration of this request. If you would like to see the data held on you please write to The Data Protection Officer at The Spotty Dog 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly amend any information found to be incorrect.

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CONTACT US

Business Name: The Spotty Dog

Email: thespottydogplace@gmail.com

Phone: 07734473585

Country: United Kingdom

 

 

Complaints

If you have any concerns with how we have handled your data, you can contact the Information Commissioner’s Office. Please visit www.ico.org.uk for further information.

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